Privacy Policy

Privacy Policy

Effective Date: 9/21/2025

Willing Well, PLLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your health information. This Privacy Policy explains how we may use and disclose your Protected Health Information (“PHI”) in compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and describes your rights regarding your information.

Information We Collect

We collect health and personal information when you:

• Receive counseling or related services from us.
• Communicate with us via phone, email, telehealth platforms, or our website.
• Complete forms, consents, or documents required for treatment.

This information may include your medical history, contact details, insurance information, and records of care.

How We May Use and Disclose Your Information

We may use or disclose your PHI for purposes permitted under HIPAA, including:

Treatment – To provide, coordinate, or manage your health care and related services.
Payment – To obtain reimbursement for services from insurance or other payors.
Health Care Operations – For administrative, quality assurance, training, and compliance purposes.

We may also share your PHI as required by law, such as for public health activities, law enforcement, or when there is a serious threat to health or safety.

Your Rights Regarding Your Health Information

You have the following rights under HIPAA:

• Right to Access – You may request to see or obtain a copy of your health records.
• Right to Amend – You may request corrections to your information if you believe it is incorrect or incomplete.
• Right to Restrict – You may request restrictions on how your PHI is used or disclosed.
• Right to Confidential Communications – You may request that we communicate with you in a specific way (e.g., via secure email).
• Right to Accounting of Disclosures – You may request a list of certain disclosures we have made of your PHI.
• Right to Receive a Paper Copy – You may request a printed copy of this policy at any time.

Requests should be submitted in writing to the contact listed below.

Safeguards for Your Information

We take appropriate measures to protect your information, including:

• Secure electronic health record systems.
• HIPAA-compliant telehealth platforms.
• Encryption and password protection for digital communication.
• Administrative, technical, and physical safeguards to prevent unauthorized access.

Communication Through Our Website

Our website may allow you to contact us or request services. Please be aware that standard email or online forms may not be fully secure. For confidential matters, we encourage using HIPAA-compliant communication methods provided by our practice.

Questions or Complaints

If you have any questions about this policy, or if you believe your privacy rights have been violated, you may contact us at:

[email protected]; ATTN: HIPAA – Willing Well Counseling

You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, without fear of retaliation.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a new effective date.